FAQs
Frequently Asked Questions
Eligibility
Who is eligible for benefits?
When are new employees eligible for benefits?
Open Enrollment
How do I enroll?
Click on the Enroll button.
Who is an eligible dependent?
- Your legal spouse
- Children up to age 26 (regardless of student status)
- Children who are fully dependent on you for support due to a mental or physical disability and who are indicated as such on your federal return; coverage may continue past age 26
- Domestic Partners – contact your HR department to see if they qualify
An eligible child is defined as follows: a natural child, a step-child, a legally adopted child, a child for whom you have legal guardianship over, or a disabled child incapable of self-sustaining employment enrolled prior to age 26.
What is a qualifying life event?
What is considered a qualifying life event?
- Marriage, divorce, legal separation, or annulment
- Birth, adoption, or placement for adoption of an eligible child
- Death of a spouse or child
- Change in your spouse’s employment that affects benefits eligibility
- Change in your child’s eligibility for benefits (reaching the age limit)
- Change in residence that affects your eligibility for coverage
- Significant change in coverage or cost to your own, your spouse’s. or your child’s benefit plans
- FMLA Leave, COBRA event, Court Judgement or Decree
- Becoming eligible for Medicare or Medicaid
- Receiving a Qualified Medical Child Support Order
If you have a Qualifying Life Event, and you want to request a mid-year change, you must notify Human Resources and complete your election changes within 31 days following the event. Be prepared to provide documentation to support the Qualifying Life Event.
How long do I have to submit a qualifying life event?
When is open enrollment?
During the month of July for medical and March for dental and vision.
Medical Coverage
How can I find a network provider for my Primary Coverage?
Go to Find a Doctor at www.cigna.com.
How do I get my insurance card?
- By mail: After you enroll, you should receive an ID card in the mail; check with HR to make sure they have your correct mailing address on file. If an address correction needs to be made, be sure to let HR know.
- Printing temporary ID cards by visiting www.abadmin.com.
What is the group number for my Primary Medical Coverage?
Group Number: 4053.
How To File Claims
How do I submit my medical claims?
We have set up an electronic payer ID for your provider to file the claim electronically; let your Provider file the claim for the Major Medical plan (Primary) and your Secondary Plan.
The insured will need to provide his/her primary medical card as well as the Secondary Card to the provider. Most providers will file the claim electronically because it is easy and they get paid faster. A claim contact phone number is printed on the ID card along with the claim’s payer information for the provider. If needed, our customer service staff can and will send a letter to each provider explaining how to file claims.
The Provider Claims Guide is a helpful tool to explain to the provider the appropriate steps to file the secondary claim. Share a copy of this guide with your provider to help make sure your claims are paid in a timely manner.
How can I view my Medical Claims?
You can view your Primary Claims at www.abadmin.com.
401(K)
How would I contact my 401(K) Provider?
Your 401(K) Coverage is provided through: Transamerica
Plan #: 932475-00037
Contact #: 800.401.8726
Website: www.ta-retirement.com
Who is eligible for the 401(K) Plan?
All employees 18 and older.
When are new employees eligible to enroll in the 401(K) Plan?
Employees are eligible to enroll in the 401(K) Plan after completing 90 days of employment.
How much can I contribute to the plan?
You can contribute up to the maximum allowed by the IRS, for 2020 the dollar limit is $19,500.
Other Benefits
How would I contact my Dental Insurance Provider?
Your Dental Coverage is provided through: Principal
Group #: GDE 1092037
Contact #: 800.247.4695
Website: www.principal.com
How would I contact my Vision Insurance Provider?
Your Vision Coverage is provided through: Principal
Group #: GVE 1092037
Contact #: 800.877.7195
Website: www.principal.com/vsp
How would I contact my Life Insurance Provider?
Your Life Insurance is provided through: Unum
Group #: 693067
Contact #: 866.679.3054
Website: www.unum.com
How would I change my beneficiary for my life insurance coverage?
Complete the attached form and return to HR.
How would I contact my Disability Insurance Provider?
Your Disablity Insurance is provided through: Unum
Group #: 693067
Contact #: 866.679.3054
Website: www.unum.com
Still Have Questions?
Call HR